FREQUENTLY ASKED QUESTIONS

After filling out a request form, emailing us, or giving us a call, we will briefly discuss the scope of work and any minor details that might help us assess your needs, and schedule a free consultation and visit, to survey the space.

At the site visit, we will do a walkthrough, listen to your requests and discuss any questions you might have, and offer suggestion’s.

Shortly after, we will send you a relatively-fluid estimate, and arrive together at precise proposal with a schedule, a plan and a budget that works for both parties.Our sales team and showroom attendants are more than happy.

We are also retailers, and have a showroom and a long list of vendors that you can visit to choose finishes that fit your taste and budget. We are also more than delighted to bring you samples to your home or business, or arrange for visits to any of our vendors. Such finishes include, but are not limitedto, flooring, cabinets, countertops, trims, and paint.

We also provide construction and setting materials, such as wood, sheetrock, glue, thin-set, grout, padding, and any materials needed for the project.

Of course you can, but we there might be warranty issues. Feel free to contact us to discuss further.

Our project manager and trade-team captains, will be supervising, sharing updates, and following up with you and the rest of the crew, to ensure a smooth and transparent, while insuring your comfort, peace of mind, and satisfaction.

We offer multiple payment and financing options, inhouse and through reputable and long standing third parties, varying from 6 months to 10 year financing options.

Yes, for residential and commercial projects.

Yes. We offer a 1-year labor warranty, and our suppliers/manufacturers offer warranties from 5 years to 25 years, depending on the materials you select.

Yes and we have been accredited since 2014, with 13 years under our belt, and an A+ standing. For more info, visit: https://www.bbb.org/us/tx/houston/profile/flooring-contractors/metro-flooring-0915-90025479

For remodels, we traditionally begin with a 50% deposit, depending on the nature, duration, and size of the scope of work, to place orders for the necessary materials, and begin assigning and scheduling the crew. Progress payments might be necessary for larger or multi-stage renovations or remodeling projects.